Cole Haan Grand

Privacy Policy

Latest update: July 2024

1. Website Owner and Data Controller

The websites (the“Website”) are owned by COLE HAAN INTERNATIONAL B.V., Herengracht 576, 1017 CJ Amsterdam, The Netherlands, registered in the Dutch Business Register under number 56982437 (hereinafter "the Company" or "Cole Haan").

Cole Haan is also the personal data controller ("Personal Data").

2. Types of Personal Data processed

By using the Website, you consent to the processing of Personal Data as described in this Privacy Policy.

The types of Personal Data we process are the following:

Types of Personal Data


Identity-related data

Billing addresses, delivery addresses, email addresses, phone numbers

Communication data

Billing addresses, delivery addresses, email addresses, phone numbers

Financial Data

Information about bank accounts, credit cards, or other payment methods

Transaction Data

Information about payments you have made or products or services you have purchased

Technical Data

IP addresses, information about your connections to the Website, login details, browser information (type and version), time zones, plug-in types and versions, operating systems and platforms, browser and device usage, information generated by cookies or similar technologies, your network connection, and other technologies on the devices you use to connect to the Website

Profile Data

Login details, password, order history, your preferences, customer feedback, survey responses

Marketing and Communications Data

particular, your preferences on the communication of promotional information

3. The legal basis for processing Personal Data

The legal basis for processing of your Personal Data by Cole Haan is as follows:

  • the contract: processing is necessary for the performance or preparation of a contract between Cole Haan and the customer;
  • legal obligation: the processing is imposed by texts of law; and/or
  • legitimate interest: processing is necessary for the pursuit of Cole Haan's legitimate interests, in strict compliance with the rights and interests of the persons whose Personal Data is processed.

Specifically, Cole Haan processes Personal Data for the following purposes and on the following legal bases:


Types of Personal Data

Legal basis

Account creation or creation of a customer file Order processing and delivery; managing payments and costs; payment and collection

Identity-related data, communication data Identity-related data, Communication data, Financial data, Transaction data, Marketing Data

Performance of a contract (i) Performance of a contract (ii) Cole Haan's legitimate interest (debt collection)

Communications between Cole Haan and you, including changes to our General Terms and Conditions or Privacy Policy

Identity-related data, Communication data, Profile data

(i) Performance of a contract (ii) Legal obligation (iii) Sending periodic marketing emails. (iv) Cole Haan's legitimate interests (updating our files, analysing usage of our services by customers, etc.)

Administration and management of our Website (diagnostics, troubleshooting, data analysis, system maintenance, technical support, reporting, data hosting)

Identity-related data, Communication data, Technical data

(i) Cole Haan's legitimate interest (Website management and security) (ii) Legal obligation

Data analysis to improve our Website, products and services, marketing, customer relations and customer experience, etc.

Technical data

Cole Haan's legitimate interests (Website management, analysing usage of our services by customers)

4. Access to Personal Data

Taking into account the evolution of technology, the costs of implementation, the nature of the data to be protected, as well as the risks for individuals’ rights and liberties, Cole Haan implements all appropriate technical and organisational measures in order to guarantee the confidentiality of the Personal Data collected and processed, with a level of security adapted to the risk. We restrict access to your Personal Data only to those employees, agents, contractors and other third parties who need to know it. They will only process your Personal Data on our instructions and are bound by an obligation of confidentiality.

Your Personal Data is processed by the internal departments in charge of customer data, customer relations, and marketing. This concerns the marketing, communication, and after-sales service departments. Your Personal Data may also be processed by service providers Cole Haan uses to perform tasks such as parcel delivery or credit card payment processing. We do not sell or rent the collected data to third parties for marketing purposes without the formal consent of the persons concerned.

Where permitted or required by law, we may disclose such data in order to respond to a complaint, legal inquiry, or investigation, to ensure compliance with the General Terms and Conditions of Sale or protect the property and/or the safety of Cole Haan and its employees. In addition, in the event of a sale or purchase of a business or assets, we reserve the right to share the data collected with the seller or buyer of that business or assets.

5. Duration of Personal Data retention

Cole Haan retains Personal Data only as long as necessary for the purposes for which it was collected and in compliance with applicable legal or regulatory requirements in force. Personal Data is retained for the following durations:

  • Data necessary for the management of orders and invoicing: for the entire duration of the commercial relationship and seven (7) years for accounting purposes.
  • Data necessary for the loyalty programmes and prospecting: for the entire duration of the commercial relationship and three (3) years from the last purchase.
  • Payment Information: This information is not retained by Cole Haan; it is collected during the transaction and is immediately deleted once the purchase is settled.
  • Data concerning the lists of opposition to commercial prospecting: three (3) years.

6. Cookies and similar technologies

We and our partners use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and improve your customer experience as you use our website and to provide you with relevant online advertising. We use Cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use Cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Please see our Cookie Policy.

7. Applicability and Your rights

This Privacy Policy is written in English and Dutch. Any translated versions are provided for your convenience only. To the extent that a translated version of our Privacy Policy conflicts with the English or Dutch version, the English or Dutch version shall prevail. For customers living in the Netherlands the Dutch Version of the Privacy policy shall apply. For customers living in France the French Version of the Privacy Policy on the French Website shall apply.

If you no longer wish to receive advertising from us (by exercising your right to refuse consent, or to withdraw consent already given), please contact us.

If, after having consented to the transmission of your data to our commercial partners, you wish to reverse this choice and no longer receive advertising from them, please contact us.

You can access, correct, or delete your data. You also have a right to data portability and a right to limit the processing of your data.

To exercise these rights or for any questions about the processing of your data in this system, you may contact the Company:

  • Contact us
  • Contact us by post: COLE HAAN INTERNATIONAL B.V., Herengracht 576, 1017 CJ Amsterdam, The Netherlands

If you feel, after contacting us, that your data protection rights are not being respected, you can submit a complaint with the relevant supervisory authority in your country of residence.

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